California Privacy Policy for FiveOwls (Based on CCPA and CPRA)

Your California Privacy Rights at FiveOwls

At FiveOwls, we are committed to protecting the privacy of all our users, including California residents. This California Privacy Policy describes the categories of personal information we collect from California residents (“consumers” or “you”), how we use that information, and the rights granted to California residents under the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA).

Information We Collect

We collect several categories of personal information from California residents, which may include:

• Registration Information: Name, email address, username, password (hashed and salted), and demographic information (optional).
• Student Information: Name, date of birth, grade level (optional), learning goals (optional), and special needs (optional). (Note: We collect this information only with parental consent for students under 18).
• Payment Information: Billing address, credit card information (collected by our payment processor and not stored by FiveOwls).
• Activity Information: Courses enrolled in, content accessed, assignments completed, quiz results, and learning progress.
• Communication Information: Information you provide through our contact form, surveys, or live chat conversations.
• Device Information: Device type, operating system, IP address, browser type, and usage data.

How We Use Your Information

We use the personal information we collect from California residents for a variety of purposes, including:

• Providing and improving FiveOwls services, including course enrollment, student progress tracking, and personalized learning experiences.
• Creating and managing your account.
• Processing payments and billing.
• Communicating with you about our services, including course updates, announcements, and promotional offers (with your consent).
• Responding to your inquiries and requests.
• Analyzing usage data to improve our platform and services.
• Complying with legal and regulatory requirements.

We will not sell your personal information to third parties without your consent. However, we may share your information with service providers who help us operate FiveOwls, such as payment processors, data hosting providers, and customer support platforms. We enter into contracts with these service providers that require them to protect your information and only use it for the purpose of providing services to FiveOwls.

Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know and Access: You have the right to request that we disclose the categories and specific pieces of personal information we collect about you, the sources from which we collect it, the purposes for which we use it, and the third parties with whom we share it.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Correction: You have the right to request that we correct inaccurate personal information about you.
• Right to Opt-Out of the Sale of Personal Information: We do not currently sell your personal information as defined under the CCPA. However, if we do so in the future, you will have the right to opt-out of such sales.
• Right to Limit the Use of Sensitive Personal Information: We do not currently collect categories of personal information considered “sensitive” under the CPRA. However, if we do so in the future, you will have the right to limit the use of that information.
• Right to Opt-In (for Minors): We do not sell the personal information of minors under 16 without affirmative opt-in consent.

Exercising Your Rights

You can exercise your California privacy rights by submitting a request through our online portal at [link to your online privacy request portal] or by contacting us at privacy@fiveowls.xyz

We will verify your request and respond within 45 days of receipt. We may request additional information from you to verify your identity.

Data Retention

We will retain your personal information for as long as necessary to provide you with our services, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. When we no longer need to retain your personal information, we will dispose of it in a secure manner.

Changes to Our Policy

We may update this California Privacy Policy from time to time. We will post any changes on our website and notify you by email (if you have provided us with your email address) before the change becomes effective.

Contact Us

If you have any questions about this California Privacy Policy, please contact us at privacy@fiveowls.xyz.

Updated 01-01-24